Terms and Conditions
Biome Australia Group (Biome Australia Limited and its subsidiary Biome Australia Trading Pty Ltd and Biome Australia IP Pty Ltd) trading as "AXP" recognise the importance of protecting any personal information that we collect about our customers. Our "customers" in this context include individuals who buy our products or services, visit our website or have some other commercial or business relationship with Biome Australia Group.
We are committed to the ten National Privacy Principles for handling personal information contained in the Privacy Act 1988 (Clth.)
Last updated: July 2020
We need to obtain and retain personal information about our customers when we provide our services. Generally we will tell you why we are collecting information and how we plan to use it. Often these things will be obvious when we collect the information. The information we collect is information such as your name, address, telephone number, and in some instances, your financial details. We usually collect personal information directly from you, although sometimes we may use agents or service providers to do this for us.
Use of Information
We use personal information collected for the purpose of providing our services to you, including administrative functions associated with these activities (e.g. billing). We may also use the information for the purpose of informing you of our services. However you may request that we not use personal information about you for this purpose by contacting our privacy officer (identified at the end of this statement).
Use by Third Parties
Biome Australia Group may disclose your information to its service providers and contractors from time to time in Australia to help us to provide and market our goods and services to you. If we do this we require these parties to protect your information in the same way that we do.
Use of Aggregate Data
We may use personal information in aggregate form to improve our goods and services and make them more responsive to the needs of our customers. We may use this aggregated information for statistical compilation and analysis. Our Web-site may collect non-personal information from your computer (e.g. the identity of your Internet browser, the type of operating system you use, your IP address and the domain name of your Internet service provider). We may collect information regarding the pages within our network which you visit and what you click on.
We take all reasonable steps to ensure that the personal information that we hold is accurate, complete and up to date. If you believe that information that we are holding is not accurate, complete or up to date you have a right to notify us and we will correct any inaccuracies. Biome Australia Group strives to ensure the security, integrity and privacy of all information held about our customers. We use a variety of physical and electronic security measures, including restricting physical access to our offices and firewalls and secure databases on our systems, to keep personal information secure from misuse, loss or unauthorised use or disclosure.
Access to Personal Information
You have a right to access personal information we hold about you, except in certain specific circumstances. If we deny you access for any reason we will tell you why. We may charge you for our costs in providing access to information such as costs of photocopying and accessing information stored off-site. To request access, please contact our privacy officer as identified at the end of this statement. Overseas data flows We will not transfer your personal information outside Australia unless we have obtained your prior consent.
If you have a complaint regarding our handling of your personal information including how access is provided to you, you may contact our privacy officer as identified out at the end of this statement.
Online Links to Third Party and Co-Branded Sites
For further information
Please send an email to the contact below to ask for access to your information or if you have a complaint concerning your information privacy or if you would like more information about our approach to privacy. firstname.lastname@example.org BIOME AUSTRALIA LIMITED
To keep things simple for you. All our prices include all additional costs that other brands add on. That means all shipping, taxes and credit card fees are included in the price.
AXP stands by the quality of our products. If you are not happy with the condition of your product upon arrival you may return it for a full refund. Our returns offer expires 14 days after dispatch.
You can get in touch with us and we will send you the return details. We must stress that returned products must be shipped at the buyer’s expense.
We are committed to providing exceptional customer service to complement our awesome products. If you need anything at all, please shoot us a line at email@example.com, call us on +61 3 9046 8548 or write to us at 16 Dover Street, Cremorne, Victoria, 3121.
All logos, photography, written content and business elements are owned by Biome Australia Pty Ltd. Any unapproved use of our content will be acted upon.
The content of this website is solely for the promotion of our product, brand and promoting the lifestyle connected to AXP. You may not reproduce, publish, transmit, distribute, display, modify, create derivative works of, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the contents of this site.
Downloadable content can only be used for personal use and can never be passed on, sold or reformatted for personal use.
SOCIAL MEDIA COPYRIGHT
Reproduction or re use of our visual/written material on social media can only be done for the purpose of promoting the AXP brand in a positive way. A credit must always be visible (watermark, #axp_au or @axp_au)
The content in our blog is owned by AXP and our contributors. We have cross promotion agreements. You may only use the content with the written consent of the blogger. Tweeting links or posting links to the blog post are encouraged
DISCLAIMER PRODUCT DISCLAIMER
All of our products are intended as an addition to a healthy diet. You should never use AXP products as a sole source of nutrition. In addition, we do not recommend you use our mixes in excessive proportions; just the recommended daily amount. Before using these products we recommend you seek professional advice.